Title:                                    IT Helpdesk Technician
Location:                           Úll̓us Building, Mount Currie BC
Status:                                Full time Permanent
Reporting to:                 The IT Systems Administrator
Closing Date:                  March 1, 2021

 Summary of Duties:

The IT Helpdesk Technician, (‘the Technician”) will support the Líl̓wat Nation’s internal computer and system users.  You will be first line of response to help resolve internal user’s helpdesk requests.  With the support from the IT Team, the Technician will diagnose, troubleshoot software and hardware problems, help install applications and programs and help configure hardware ready to be deployed.

Key Deliverables and Expectations:

  • Assisting IT team with researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Answer phones and respond to helpdesk tickets
  • Manage warranty repairs for defective hardware
  • Provide remote and onsite level 1 support across windows desktop and laptops
  • Install and maintain company computer equipment and related devices
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and software issues
  • Track computer system issues through to resolution, within agreed time limits
  • Talk users through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate channels
  • Follow up with users to ensure their IT systems are fully functional after troubleshooting

 Experience and Attributes: 

  • Work experience as an IT Helpdesk Technician, Desktop Support Engineer, IT Help Desk Technician or similar role is a plus
  • Experience with Microsoft Active Directory, is a plus
  • Experience with cloud environments including Office 365, is an asset
  • Willing to complete various technical certification courses or related
  • Excellent problem-solving and communication skills
  • Must be able to multi-task and prioritize
  • Ability to provide step-by-step technical help, both written and verbal
  • Virtual working capabilities

Please submit a cover letter and your resume no later than
4:30 p.m. on March 1, 2021 to:
Lee-Anne Kauffman, Executive Assistant – Lee-Anne.Kauffman@lilwat.ca

 We thank for your interest; however, only those candidates selected for an interview will be contacted.

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